Keep in touch with guests on-the-go
Build stronger connections that keep guests coming back
- Initiate or respond to guest messages before and after their reservation—whether it’s confirming menu preferences in advance, preparing for a special occasion, or reaching out to let a guest know they left their sunglasses behind
- Reach guests right in OpenTable, with reminder notifications also sent via email and/or app push notifications
Centrally manage all direct messages in OpenTable
Prepare for the shift, prevent cancellations and no-shows
- Easily manage all exchanges with a dedicated messaging inbox and clear notifications, so you never miss an opportunity to connect directly, even during busy times when a phone call just isn’t possible
- Use message statuses to differentiate between new, in progress, or complete conversations, and give your team visibility
Get started with direct messaging
Stay connected with direct messaging
Easily stay in touch with guests wherever they are to build strong connections they’ll come back for
Manage all conversations centrally in OpenTable
Use a dedicated inbox, message statusing, and clear notifications to view all direct messages, even across your team