Hospitality

Service is your bread and butter—build strong guest relationships at every touch and turn.
A smiling server in a restaurant serves drinks to a happy group of friends

How to improve restaurant customer experience in 10 steps

The best restaurants serve something more than flawless food: welcoming hospitality that makes every guest feel like a VIP. Regardless...
Restaurant owner working on laptop

9 steps to better restaurant reputation management

Gone are the days when word of mouth was the only kind of reputation a restaurant needed to wrangle. Today,...
what guests need to know when picking a restaurant

What guests need to know when picking a restaurant

When people visit a restaurant’s website, they’re on a fact-finding mission. They have questions and want answers, now. If diners...
11 ways to build positive relationships with guests before, during and after their visit

11 ways to build positive relationships with guests before, during and after their visit

It’s a known fact that the long-term success of your restaurant depends on the relationships you create and maintain with...
diners entering

Hospitality in Real Life: How to Make Every Guest Feel Like a VIP

We all know that hospitality is the key to success in the restaurant industry — not just getting bums in...
christmas dessert

Dining out on Christmas Day

There has been a steady rise in the number of people dining out on Christmas Day and due to the…