Offer the best hospitality possible with our relationship management solutions

Engage guests with tailored communications

Offer the best hospitality possible with guest details at your fingertips.

• Pre-shift reports with robust insights to build stronger connections with diners during service.
• Guest profiles that automatically update with each visit.
• Guest search to easily find walk-in guests in your database.
• Automated guest codes and tags to surprise and delight loyal guests.

Targeted marketing

Turn your guests into regulars with automated communication tailored specifically to them.

• Strategic marketing lists that keep growing based on your segmentation criteria.
• Automated, targeted email campaigns triggered by guest visits and spend.
• Tracking of purchase preferences and spend associated with your email marketing efforts to maximise your loyal following.

Measure server performance with data

Take action on data that helps you operate and grow your business.

• Staff scorecards for an objective view of each server’s performance and associated feedback.
• Weekly reports to summarise your past week and prepare you for what’s coming next.
• A menu of automated reports such as no-show or cancellation forecasts and guests to contact about seasonal promotions or special offers.

OpenTable provides us with resources to personalise service for our guests. We have information on who they are, what they like, dislike, special occasions, and that helps us to deliver the experience we strive to.

Ralph Brennan, Owner and Operator
Ralph Brennan Restaurant Group, New Orleans, LA