DINER INSIGHTS
A data-driven rundown on the state of restaurant dining, straight from diners.
Personalisation is high on the agenda for restaurant-goers this year. Those are just two intriguing takeaways from OpenTable’s latest diner survey that reveal guests want to choose their dining area and care about being welcomed by name.
Insights and data straight from diners can help your spot plan and make decisions to meet guests’ needs. That’s why we conducted our quarterly diner survey in January 2022 to get the pulse of diners and see what they care about most when eating out. Let’s dive into what they said.
In January 2022, 951 diners across the UK and Ireland shared what they wanted more from restaurants. Here are a few sneak peaks:
Get more insights along with practical tips you can use, including—
We hope these insights—as well as the daily updated data on our State of the Industry hub—give you the information you need to help your business thrive and make up for lost time.
Take a look at the results from our past surveys:
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Individual, customizable tool for restaurants to manage their presence on OpenTable, enabling diners to book and learn vital information (location, menu, photos) about your restaurant.
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Aggregate, manage and analyze your reviews in one place across the most popular review sites and custom post-dining surveys.
Make custom surveys available to your guests and get direct feedback about their experience to take action on with your team.
Accept online orders and pay at the table as well as for takeout and delivery.
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Get in touch and stay in touch with guests about their visit from one central place the whole team can consult.